The "inactive" status in Canvas is typically used when a student drops a course or is temporarily removed from accessing the content by the Student Information System (SIS), such as Banner Information. Students are not deleted from a course to maintain the integrity of SIS data. However, you can filter out these inactive students in the gradebook by using the "Apply Filters" button located at the top left of the roster. If you have further questions, assistance is readily available.
To access and create recordings in Panopto, follow these steps: The primary access method is through Okta > Canvas > Courses > Panopto. While this generally provides viewing access to recorded lectures, creating recordings may require additional permissions. If you encounter issues with creating recordings, here are the current options: First verify you can access Panopto through the proper navigation path: Okta > Canvas > Courses > Panopto If you can view recordings but cannot create them, you'll need to: Contact your course instructor to confirm recording permissions should be enabled Submit a support ticket with your course details and specific access needs In cases where Panopto recording access is temporarily unavailable, the recommended workaround is to: Record your video separately using other recording tools Upload the video file directly to the course assignment section in Canvas Note that if you experience persistent access issues, the support team will work with Panopto Support to resolve the underlying permissions problem while providing alternative submission methods to ensure you can complete your coursework requirements.
To ensure students cannot see their quiz grades on Canvas until you decide to release them, follow these steps: Go to Grades on the left-side menu in your Canvas course. Locate the quiz column in the Gradebook. Click the three dots (options menu) at the top of the quiz column. Select Grade Posting Policy from the dropdown menu. Choose Manually for the posting policy. This setting ensures that grades remain hidden from students until you manually post them. Verify that there is a crossed-out eye icon next to the quiz column in the Gradebook, which indicates that grades are hidden from students. After grading and finalizing the quiz, you can manually release the grades by selecting Post Grades from the same three-dot menu when you're ready. Regarding the "Restrict student result view" checkbox in the quiz settings: This setting allows you to control what students can see after submitting a quiz. If you uncheck all options under this setting, it will hide all result details (e.g., correct answers, incorrect answers, and overall scores) and only show a submission confirmation message to students. The checkbox can be misleading because it does not entirely prevent students from seeing their grades if the Grade Posting Policy is set to automatic. The Grade Posting Policy must also be set to manual to fully restrict grade visibility until you choose to release them.
If you are unable to access Panopto to record and upload a video for your assignment, here are the steps and resolutions provided: Initial Troubleshooting Steps: Ensure you are navigating correctly: Go to Okta → Canvas → Courses → Panopto → '+ Create' (button). If this does not resolve the issue, confirm whether the problem lies specifically with recording videos through Panopto. Resolution Process: The issue has been acknowledged, and the support team is working with Canvas and Panopto Support to identify and resolve the problem as soon as possible. Teaching Assistants (TAs) have been informed that they might need to request instructors to extend assignment due dates if the issue persists. Alternative Solution: You can ask your instructor to allow media recordings to be uploaded directly within the assignment as a temporary workaround until the Panopto issue is resolved. Support Follow-Up: If you have further questions or concerns, you are encouraged to reach out for additional assistance.
If you are unable to log in to Panopto via Canvas and are receiving an "access denied" error, follow these steps for resolution: Ensure you are navigating correctly through Okta → Canvas → Courses → Panopto Video → '+ Create' button. If this process still results in an error, confirm if the issue persists by providing a screenshot for further diagnosis. While the issue is being worked on with Panopto Support, you can ask your instructor for an alternative submission method. Specifically, request permission to record your video separately and upload it as a "File" directly in the assignment submission area. This is a temporary workaround until the login issue is resolved. The support team will continue coordinating with Panopto Support to address the root cause of the problem. You will be notified once a permanent solution is implemented.
As the instructor of the course, you can add a student to your Canvas course by following these steps: Go to your Canvas course. Navigate to "People" on the left-side menu. Click on the "+People" button located on the upper right side of the screen. Enter the student's email address in the box provided. Click on the "Next" button. Click on the "Add Users" button. The student will then be added to your course and will need to accept the invitation sent upon logging into their Canvas dashboard.
To assist with adding you to a Canvas course, we need to verify your course registration first. Please provide a copy of your course registration confirmation or schedule showing that you are enrolled in the class. Once your enrollment is verified, our technical support team can manually add you to the corresponding Canvas course page. After verification, you should be able to find the course on your Canvas dashboard. If you continue to experience issues accessing the course after being added, please let us know and we'll be happy to help further.
To adjust the Canvas Gradebook to display grades as percentages instead of points, follow these steps: Navigate to the Settings in your Canvas course. Go to the Course Details tab at the top. Scroll down and ensure that the relevant settings for grade display are configured correctly. If you want to hide specific columns like "Assignments" or "Total" from students, here are the steps: To hide the "Assignments" column: Go to Grades. Click on the gear icon in the upper right corner. Select the View Options tab. Check the box for Hide Assignment Group Totals. Click on the Apply Settings button. To hide the "Total" column: Go to Settings. Go to the Course Details tab at the top. Scroll down and uncheck these options: Hide totals in student grades summary Hide grade distribution graphs from students Note: While these settings will hide columns from students, you will still see them in your view as an instructor or TA.
You should now be able to find the Safety course under your courses in Blackboard. If you do not see it, please reach out for further assistance.
To resolve a Canvas access issue at ÀÏÍõÂÛ̳, the student should follow these steps: Go to portal.iit.edu and log in using their ÀÏÍõÂÛ̳ credentials. Navigate to the "Tools" section on the left-side menu. Use the second search bar from the top to search for "Canvas." Star "Canvas" to add it as a shortcut to the left-side menu for easier access in the future. Click on "Canvas" to access the Canvas dashboard and confirm that all courses are available.
If you are unable to record videos using Panopto through Canvas due to permission issues, follow these steps: Verify if a Panopto Video Assignment is Created: Check with your instructor to confirm whether they have created a Panopto Video Assignment in the assignment section of Canvas. If not, kindly ask your instructor to create the assignment by referring to the instructions on how to create a Panopto Video Assignment in Canvas. Follow Submission Instructions: If the instructor has already created the Panopto Video Assignment, ensure that you follow the proper steps for submitting a Panopto video assignment as a student in Canvas. Provide Additional Information: If you encounter specific error messages or issues, take a screenshot of the error message and share it with your support team for further assistance. Alternative Recording Options: In case you need immediate alternatives for recording your screen, you can use built-in tools: For Windows: Use the screen recording feature available in Windows 11. For macOS: Use the screen recording functionality provided by Apple Support.
The issue arises because the "Assignments" section in Canvas is not visible to students. To resolve this, follow these steps: Go to the course's "Settings" in Canvas. Navigate to the "Navigation" tab at the top of the page. Locate "Assignments" in the lower box (hidden items). Drag it into the upper box (visible items). Scroll down and click "Save." This will make the "Assignments" section visible to students, allowing the instructor to publish tests or assignments successfully.
The issue occurred because the course was not visible on your Canvas dashboard despite your confirmed registration. This was brought to the attention of the IT helpdesk. Initially, the support team acknowledged the problem and communicated with relevant colleagues to resolve it. After investigation and necessary actions by the Center for Learning Innovation, the course was successfully added to your Canvas dashboard. You were notified that the issue had been resolved and that you should now be able to see the course in your Canvas account.
Instructors can add Teaching Assistants (TAs) to their course in Canvas by following these steps: Open the course in Canvas. Go to "People" on the left-side menu. Click "+People" on the upper right side. Enter the student's IIT email address in the field provided. Choose "TA" role from the drop-down menu. Click "Next." Click the "Add Users" button. Once these steps are completed, you will receive a course invitation at the top of your Canvas dashboard. You will need to accept this invitation to gain access to the course. Please reach out to your instructor and request that they follow these steps to add you as a TA.
To add two TAs to a Canvas course, follow these steps: Identify the course(s) where the TAs need to be added. In this case, the course is "Fall 2024 Project Management for ITM (ITMM-571-01/02/03/04)." Collect the necessary details for the TAs, including their email addresses and student IDs. For example: TA 1: Email - [email address], ID - [student ID] TA 2: Email - [email address], ID - [student ID] Submit a request to the appropriate department or IT helpdesk, specifying the course and providing the TAs' details. Once the request is processed, you will receive confirmation that the TAs have been added to the course.
The slow loading of Canvas pages is a known issue when numerous graded links are created for resources in the platform. This occurs because Canvas struggles to efficiently handle a large number of links, especially when many of them are set as graded items. To mitigate this issue, it is recommended to avoid creating graded links for every single resource. Instead, you can follow these steps: Use section header links to guide students to the appropriate chapter or module. Only add graded links for essential items like Labs and Quizzes that require grade synchronization with Canvas. Avoid grading supplementary materials such as videos, fact sheets, or demonstrations unless necessary. If these are graded, they typically default to a simple pass/fail system. This approach reduces the load on Canvas and improves page performance. Additionally, the publisher has been contacted to provide a tutorial on how to implement this method effectively. Updates will be shared once the tutorial is available.
The reason the student is not appearing under the grades folder is that they are not yet registered in Banner, which is why they were not automatically added to your course as a student. To resolve this issue, you need to contact the Office of the Registrar at registrar@iit.edu to finalize the student's registration. Once the registration is complete, the student will appear in your course with the correct role. In Canvas, there is indeed a "student" role, but it is assigned automatically when students are registered through Banner. If you manually assign a role such as "dual enrollment inst.," it may not provide full functionality, such as appearing in the grades folder
If you are unable to access course materials in Canvas but can see announcements, it is likely that the materials are located in the "Modules" section of the course. To resolve this issue, follow these steps: Navigate to the left-side menu in your Canvas course. Click on "Modules." All class slides and content should be uploaded there.
Unfortunately, it is not possible to download quiz responses directly in Canvas. However, Canvas provides quiz statistics that can be downloaded. These statistics include data that might help analyze quiz performance. You can follow the guides below for more details on accessing these reports: View Reports for a Quiz in New Quizzes: This guide explains how to access and interpret quiz reports. Quiz Statistics: This guide outlines the types of statistics available after publishing a quiz.
The issue was identified and resolved by the support team. The Safety training module was made accessible in Blackboard. If you are still unable to view the module, ensure that you are logged into the correct account and check under the designated section for training modules.
Thank you for reaching out. We are aware of the issue and are actively collaborating with Canvas and Panopto Support to identify the cause and resolve it as soon as possible. In the meantime, here are a few steps you can take: We have informed the teaching assistants (TAs) that they might need to request the instructor to extend the registration deadline, as resolving this issue could take some time. You can also ask your instructor to allow you to upload media recordings directly within the assignment until the issue is fixed.
Thank you for reaching out. To address this issue, please provide additional details such as the course name and number. This information will help in diagnosing the problem further. As an alternative solution while we work with Panopto Support to resolve the issue, you can ask your instructor if it is acceptable to record yourself separately and upload the video as a "File" in the assignment. This is currently the only available workaround.
The issue occurs because the "Assignments" tab is not enabled in the course settings. To resolve this, your instructor needs to make the "Assignments" tab available by following these steps: Go to "Settings" on the left-side menu in Canvas. Navigate to the "Navigation" tab at the top. Drag the "Assignments" option from the lower box and drop it into the upper box. Scroll down and click "Save."
Yes, it is possible to restore content to Blackboard courses taught in previous years. The process involves the following steps: Initial Request: A request is sent to the IT Helpdesk specifying the courses and terms for which restoration is needed. For example, courses like ECE 438 (Spring 2022), ECE 436/437 (Fall 2017, Fall 2018, Fall 2020) were requested for restoration. Processing the Request: The IT team forwards the restoration request to the appropriate storage manager (e.g., Amazon storage manager) to retrieve the archived course files. Once retrieved, the files are loaded back into Blackboard, and the requester is added as a "Teacher" in those courses. Completion Notification: Once restored, a confirmation email is sent to notify that the process is complete. For instance, courses such as RESTORE_ECE_438.202220 and RESTORE_ECE_436_437.201810 were restored successfully. Follow-Up Issues: If the restored content is not visible: Ensure that the correct email address is being used for access. Verify that permissions have been correctly assigned. Communicate with the IT team for further clarification or escalation if necessary. Resolution of Issues: If issues persist, IT may follow up with storage managers or recheck permissions. For example, in this case, a follow-up was conducted when the requester reported not seeing the content.
The course is not yet published by your instructor. To resolve this issue, please kindly ask your instructor to click the "Publish" button in Canvas. Once the instructor publishes the course, it will become visible to students.
This issue typically occurs when the course navigation settings in Canvas are not configured to display certain sections (e.g., syllabus, modules, assignments). It is possible that the instructor has hidden these sections from the course menu or they have not yet been published. To resolve this issue, you can try the following steps: Confirm with your professor whether the course content has been made available to students. If the content should be visible but isn't, take a screenshot of what you see and share it with your institution's IT support or Learning Management System (LMS) team for further assistance.
The Assignment % column in Canvas can only be seen by instructors and TAs when it is hidden. Students do not have access to a hidden column unless it is explicitly made visible by the instructor or TA. To ensure that the column is hidden globally: Both the instructor and TA should verify that the column is marked as hidden in their respective views. Use the "Student View" feature in Canvas to confirm what students can see. This tool allows you to preview the course from a student's perspective and ensure that the column is not visible to them.
You can make the "Assignments" section visible to students by following these steps: Go to "Settings" on the left-side menu of your Canvas course. Navigate to the "Navigation" tab at the top of the page. Drag "Assignments" from the lower box (hidden items) and drop it into the upper box (visible items). Scroll down and click "Save."
To resolve this issue, you can follow these steps: Provide additional details about the problem, such as any error messages or specific limitations you are encountering when trying to change the Panopto folder path in Zoom settings. Include a screenshot of the issue to help clarify and expedite troubleshooting.
To give your assistant coach access to Concur training on Canvas, the following steps were taken in this incident: A request was submitted by the head women's lacrosse coach asking for access to be granted to the assistant coach for Concur training on Canvas. The ticket was assigned to the Center for Learning Innovation (CLI) team for resolution. The CLI team processed the request and confirmed that the assistant coach now has access to the course.
Yes, you can safely ignore the Zoom recording deletion emails. The videos will remain available in Panopto regardless of what happens to them in your Zoom account. Students will continue to have access to these recordings in Canvas through the Panopto folder.
The issue of a Panopto video lecture not playing properly, while other videos work fine, may occur due to browser settings or device-specific problems. Here are the steps you can take to resolve the issue: Clear Browser Cache and Cookies: Clear all cache and cookies from your browser as stored data might interfere with video playback. Update Your Browser: Ensure that your browser is updated to the latest version. Google Chrome is the preferred browser for Panopto. Try a Different Device: Test the video on another device to check if the issue persists. Use Alternative Browsers: If the problem continues, try using other browsers such as Mozilla Firefox, Microsoft Edge, etc.
The issue involved a regular student being incorrectly assigned as a "teacher" in UCertify whenever they accessed an eBook through a deep link in Canvas. This resulted in the student gaining access to grades and other sensitive information in the UCertify backend. Despite attempts to delete the student from the UCertify system, they were reassigned as a teacher upon clicking the deep link again. To address this issue: The problem was reported to UCertify's technical team for investigation. Communication with Akbar Kamal from UCertify confirmed that their team was working on resolving the issue. A meeting was suggested by UCertify to discuss the matter further, but it was clarified that the student was unaware of the issue and had not been contacted yet. After collaboration between ÀÏÍõÂÛ̳'s IT team and UCertify's technical team, the issue was resolved during a call with Akbar and his team. The resolution was confirmed by UCertify support, and it was communicated that if the problem reappeared, another call could be scheduled for further troubleshooting
To gain Canvas administrator access as a departmental admin, follow these steps: Form Submission: Complete the Canvas Admin Access Agreement form. In the form, indicate "Departmental Admin" as the admin type. Submission Process: Email the completed form to SupportDesk@iit.edu for processing. Additionally, if you are assisting someone who is not yet in the system, ensure they are added by "pushing" their information into the system. Once added, they can access Canvas through the Portal.
If a student who is not enrolled in a course has access to it on Canvas, follow these steps to resolve the issue: Verify the student's enrollment status in the course through the Student Information System (SIS) or other institutional systems. If the student is confirmed not to be enrolled, request assistance from your institution's support desk or learning management system (LMS) administration team to remove the student's access. In this specific case, the issue was resolved as follows: The instructor contacted the support desk and requested that the student be removed from the CS116-01 Canvas course. The support team confirmed that the student no longer had access to the course and informed the instructor of the resolution.
If you are facing challenges coordinating a remote exam for an online section, follow these steps based on the scenario provided: Initial Steps to Coordinate: Reach out to your instructor or the designated office (e.g., "IIT Online") to confirm the exam format and proctoring details. If you receive incorrect contact information or face delays, escalate the issue by contacting support services like the Center for Learning Innovation (CLI) or similar departments. When No Response is Received: If you do not hear back from the office or department, try alternative methods of contact such as visiting their office in person or sending follow-up emails. If the office is inaccessible, notify support staff about your situation and request immediate assistance due to time constraints. Support Staff Assistance: Support staff may attempt to assist by contacting your instructor directly to explain your situation. If they cannot reach the instructor immediately, they may leave a message requesting further action. They might also provide alternative solutions, such as links to proctoring tools like "Monitor EDU," which you should test as soon as possible. Communicating with Support: Clearly explain your challenges, such as lack of information about how the exam will be administered or who is responsible for proctoring it. Provide details about your efforts, such as emails sent, offices visited, or time spent trying to resolve the issue. Final Steps Before the Exam: If the exam is imminent and no resolution has been reached, confirm whether support staff have access to your exam materials and can administer it. Request immediate clarification from your professor if they believe no further action is needed on their part. Reassurance and Follow-Up: Support staff will likely reassure you that alternative arrangements can be made if there are issues with proctoring. They may also encourage you to reach out with any additional questions or concerns.
The requestor reported that the "New Quizzes" interface in Canvas was missing from their course, specifically noting that the "Build" button was not visible in the quiz creation module. However, before the IT team could investigate further, the requestor canceled the ticket, stating they had identified the issue and resolved it on their own.
Being looked into.
The issue with submitting or editing grades occurred because the "Assign to" section in the Quiz settings was set to only two students. This caused Canvas to create a separate grade submission for those two students, deleting the grades for everyone else. The issue was resolved by resetting the "Assign to" section to "Everyone," which restored all grades in the Gradebook. For manually adding grade columns to the gradebook, such as for paper exams, follow these steps: Navigate to the "Assignments" section in Canvas and create a new assignment. Set the assignment type as either "No Submission" or "On Paper." Assign an appropriate point value and due date to the assignment. Publish the assignment. Once published, it will generate a column in the gradebook where you can manually enter scores.
To address the issue with accessing the Canvas website, please follow these steps: Go to portal.iit.edu and log in using your IIT credentials. Once logged in, navigate to the "Tools" section located on the left-side menu. Use the second search bar from the top to search for "Canvas." Star "Canvas" to create a shortcut on the left menu. Click on the "Canvas" shortcut and attempt to log in from there. If you encounter any errors during this process, please take a screenshot of the error message and share it with the support team for further assistance. For your Cisco VPN password issue: Your username and password for the Cisco VPN are the same as your IIT credentials. If you need additional guidance on connecting to the VPN, please visit the IT support website for detailed instructions.
Please follow these steps to resolve the issue: Clear Browser Cache and Cookies: Clear all cache and cookies in your browser and try uploading the file again. Use a Different Browser: Switch to another browser to see if the issue persists. Try Another Device: If possible, use a different device to determine if the issue is related to your current machine. If none of the above steps resolve the problem, it is possible that your instructor has set a file upload restriction on the assignment that is interfering with your submission. In this case, please contact your instructor directly for further assistance.
If you are not receiving emails sent to the class email address, here are the steps to resolve the issue: Verify Email Sending Method: Confirm how your professor sends emails to the class. If they are using a group email address (e.g., fall2024-236001@kentlaw.iit.edu), ensure that you are added to that group. This issue may arise if your email address is not included in the group distribution list. Canvas Notifications Settings: While this issue is unrelated to Canvas notifications, it is still recommended to verify your Canvas settings: Go to your Canvas dashboard. Click on "Account" in the left-side menu. Select "Notifications". Ensure that a green bell icon appears under your email address for "Content" and "Files" as well as other sections from which you'd like to receive notifications. If not, click on the bell icon and select "Notify Immediately". Request Addition to Class Group: If you are certain that the issue is with the class email group, contact your professor or the relevant administrator and request to be added to the group email list for all your classes. Provide specific details about the classes where you are experiencing this issue. Follow Up with IT Support: If adjusting Canvas settings and requesting group addition do not resolve the issue, notify IT support or your institution's learning innovation center. Provide them with examples of missed emails and confirm whether your email is correctly configured in their system.
Thank you for reaching out. Upon checking, the OPT course indicates that you have already earned the badge. Please ensure to check your email for the certificate. If you still cannot see the badge, it is recommended to contact global@iit.edu to confirm that you have met all the necessary requirements.
To ensure that students cannot see their quiz grades until you're ready to release them, you need to adjust the Grade Posting Policy and restrict the student result view in the quiz settings. Here's what you can do: Go to Grades on the left-side menu in Canvas. Find the quiz column in the Gradebook. Click the three dots (options menu) at the top of the quiz column. Select Grade Posting Policy. Choose Manually. This will ensure that grades remain hidden from students until you manually post them. Once you've set the manual posting policy, make sure there’s a crossed-out eye icon next to the quiz column in the Gradebook. This indicates that grades are hidden from students. Additionally, in the quiz settings, there is a checkbox labeled "Restrict Student Result View." This allows you to limit or completely hide quiz results from students after submission, depending on your selection. If you uncheck everything under this setting, it restricts all access to results except for the submission confirmation. After grading and finalizing the quiz, you can manually release the grades by selecting Post Grades.
If you encounter an issue while uploading QTi files with test questions into new Canvas item banks, follow these steps to troubleshoot and resolve the problem: Verify File Format and Content: Ensure that the QTi file is properly formatted and contains valid test questions. Double-check that the file adheres to Canvas's supported formats for item bank uploads. Review Error Message: Carefully examine the error message provided during the upload failure. This can give specific clues about what might be causing the issue (e.g., unsupported question types, file corruption, or naming conflicts). Test with a Sample File: Create a smaller sample QTi file with a few test questions to see if it uploads successfully. This helps isolate whether the issue is with the specific file or the overall upload process. Follow Canvas Instructions: Revisit the instructions for uploading QTi files into item banks. Ensure that you are following each step correctly, including dragging and dropping files or using the upload button. Contact Support: If the issue persists, reach out to your institution’s LMS administrator or support specialist. Provide them with: A detailed description of the problem. The error message you received. A sample of the problematic QTi file (if possible) for testing purposes. Reopen Support Ticket if Needed: If you had previously canceled a support ticket, but the issue remains unresolved, reopen it or create a new one to get assistance from your LMS team.
This issue appears to be related to authentication and access permissions. Here's how it was resolved in this case: The problem was identified as an authentication issue with Panopto and Zoom. The user was unable to access the video recording due to being unassigned to the application and receiving an error stating that the recording does not exist in Zoom. To resolve the issue, the support team uploaded the recording directly to the user's Sandbox in Panopto. The recording was made available under "Panopto Video" in the left-side menu of their Sandbox. The user was advised that the video would be ready in approximately 30 minutes and instructed on where to find it. If you encounter a similar issue: Check if you have proper access permissions for both Panopto and Zoom. If authentication issues persist, contact your IT support team and request manual intervention, such as uploading the video directly to an accessible location. Provide screenshots or detailed descriptions of the errors for quicker resolution.
The issue you are experiencing with Outlook's batch email functionality can be addressed by utilizing the "Inbox" feature in Canvas. This feature operates like an email platform and allows you to send messages to all your students, either in one class or across multiple classes. Additionally, it provides the option to receive a copy of your own message in your email inbox for record-keeping. Here are the steps to resolve your issue: Use the "Inbox" feature in Canvas to send batch emails to students. Refer to the following tutorials for guidance: Canvas Inbox Overview CLI Instructions on How to Use Canvas Inbox.
Yes, the timestamp of all submissions in Canvas is visible to the instructor. To access it, the instructor can navigate to the "SpeedGrader" section of the Gradebook. The timestamp is displayed on the upper right corner of the screen next to "Submitted:".
To retrieve a document submitted as a class assignment in Fall 2021 through Blackboard, follow these steps: Provide Course Details: Share the course name and number along with the name of the submission. This information is necessary to locate the archived course. Contact the Instructor: Since the course and its content are considered the instructor's property, you need to contact your instructor to request permission for retrieval. Without their consent, no manipulation or download of course materials can be performed. Forward Permission: Once you have obtained permission from your instructor, forward their approval to the helpdesk so they can proceed with retrieving the document.
The issue you experienced with Canvas could be caused by several factors. Here’s a detailed explanation and steps to address it: Assignment Submission Issue: Canvas sometimes sends notifications about assignments being uploaded but not submitted if the submission process is interrupted or incomplete. This can happen due to connectivity issues or session timeouts. Since you mentioned that you submitted the assignment around 8 PM but received an email stating it was only uploaded, it is possible that the final "Submit" action did not register. Login Problems: If you are unable to log into Canvas, it could be due to browser-related issues, such as cached data or cookies causing conflicts. Clearing your browsing cookies and cache, as you already mentioned doing, is a good step. Additionally, ensure that your internet connection remains stable during login attempts. Previous Quiz Logout Issue: The sudden logout during your quiz could indicate a session timeout or a network interruption. Canvas may log users out if there is inactivity or if the system detects a security issue. Steps to Resolve: Ensure your internet connection is stable and secure. Use an updated version of a supported browser (e.g., Chrome or Firefox). Clear your browser cache and cookies again before trying to log in. If the issue persists, try accessing Canvas from a different device or network to rule out local device/network problems. Contact your professor directly regarding the assignment submission issue and provide evidence (e.g., screenshots) showing that you attempted to submit it on time.
Yes, you can prevent the TA role from accessing Item Banks and Quizzes in Canvas by temporarily changing their role to "Student" while preparing your Quiz. Here’s how you can do it: Open your course in Canvas. Go to "People" on the left-side menu. Search for the TA in the list. Click on the three dots next to their name on the right side. Select "Edit Role" from the dropdown menu. Change their role to "Student." Once you have finished preparing your Quiz, you can follow the same steps to change their role back to "TA."
The issue occurred because of a technical problem with the course. Initially, I reported that I couldn't load the DEI modules in Canvas despite being able to log in and having a working internet connection. The modules would remain stuck loading. After reporting the issue, I was asked to provide a screenshot of the problem and confirm my ÀÏÍõÂÛ̳ email address for further investigation. Upon review, it was determined that there was a technical issue with the course, which was then resolved. However, when I tried accessing the modules again, the problem persisted. Eventually, I discovered that switching from Firefox to Chrome resolved the issue. Chrome is more compatible with certain features of Canvas, which allowed me to successfully access the DEI modules. If similar issues arise, using Chrome is recommended for better compatibility.
To resolve the issue of not being able to add a Panopto video to a module in Canvas, follow these steps: Ensure you are adding the Panopto video as an item within the module in Canvas. Refer to the detailed instructions provided in the guide titled How to Embed Panopto Videos in a Canvas Course. This guide outlines the step-by-step process for embedding Panopto videos into your course modules. If you are still unable to see the dialog box option to add a Panopto video as described, verify that you are following all steps correctly and that there are no browser or system-related issues interfering with the process.
To resolve the issue with accessing Panopto videos on your app or phone web page, follow these steps: Uninstall and Reinstall the App: Try uninstalling the Panopto app from your device and then reinstalling it. This can help resolve any installation-related issues. Reset the App Cache: Clear the app cache to remove any corrupted data that might be causing the error. Use the guide provided by Canvas Support to reset the cache. Temporary Workaround: While troubleshooting, use a regular computer or laptop to access Panopto as an alternative.
The disappearance of recurring Zoom meetings from Canvas may occur if the connection between Canvas and Zoom becomes unsynchronized. This can happen due to interruptions in the integration between the two platforms or updates in either system. Although merging course sections in Canvas is known to delete scheduled Zoom sessions, this issue can also arise even when only one course section is involved. Specifically, if the meetings were properly scheduled using the built-in Zoom tool within Canvas and linked to your official institutional email address, a sync issue between the Canvas Zoom LTI (Learning Tools Interoperability) and your Zoom account could be the cause. To prevent this from happening again: Ensure that all recurring Zoom meetings are scheduled through the built-in Zoom tool in Canvas using your official email address. Regularly verify that the integration between Canvas and Zoom is functioning correctly, especially after any platform updates. If similar issues arise, report them immediately to your institution's IT support or open a ticket with Canvas Support for further investigation.
It seems like your instructor has put a file upload restriction on this assignment. Please kindly ask the instructor to remove the restriction so that you can submit any file type, including CSV. If you have further questions or need additional assistance, feel free to reach out.
The issue occurred because some of the "Daily Reflections" assignments were incorrectly counting toward the "Out of Class Reflections" assignment group in the Canvas Gradebook. This caused grades to appear in the column for the "Out of Class Reflections" even though no grades had been entered, as these reflections were supposed to represent 14% of the total grade (7% each) and should have shown 0% until graded. The problem was resolved when the "Daily Reflections" assignments were moved out of the "Out of Class Reflections" group. After this adjustment, the grades displayed correctly in the Gradebook. The requester confirmed that this resolved the issue and clarified that it was not related to having only one assignment in the group but rather due to incorrect assignment grouping.
If you have scheduled the meeting using the built-in Zoom feature on the left-side menu of a specific Canvas course and the "Record meetings automatically" option is checked, the meeting will be recorded automatically, and the recording will become available in that course's Panopto folder shortly after the meeting ends. To avoid this in the future: Use the Zoom desktop application to schedule your meetings instead of scheduling through Canvas. Ensure that the "Record meetings automatically" option is not checked when scheduling the meeting. Look for a field called "panopto_folder_context" when scheduling your Zoom meeting via the desktop app. This field contains a 4-digit number indicating the Panopto folder where recordings are stored. Erase any number in this field to prevent a folder connection between your Zoom meeting and Panopto. Regarding ensuring that a specific recording has been deleted: If you believe the recording has been deleted but want confirmation, provide the link to the Panopto folder or forward any related email notifications from Panopto to your IT support team so they can verify its deletion. If you no longer have access to confirm deletion, contact IT support with any available details about the recording (e.g., date, time, or associated folder) for further assistance.
When setting up a new course in Canvas for Spring 2025, it appears that the new template overwrote your active Fall 2024 course (INTM 410). This resulted in your inability to access the active course and discrepancies in the grade roll-up, although individual grades remain accurate. To resolve this issue: The ticket was reviewed by the Center for Learning Innovation, and steps were taken to address the problem. The issue is being handled through email communication to ensure your course is restored. You are advised to coordinate with the assigned support personnel to schedule a follow-up meeting. This meeting will focus on cleaning up duplicate items and ensuring everything is set up correctly. If you encounter further issues or need additional assistance, continue communicating with the support team via email.
The issue may be related to an authentication problem. To resolve this, please follow these steps: Log into Canvas through the portal at portal.iit.edu. Use your IIT credentials to authenticate your access. After logging in, try accessing the link to schedule the appointment again.
If the video is hosted on Panopto and you are permitted to download it, you should locate a download icon on the upper right side of the screen while playing the video. If the download option is not available, you will need to contact your instructor to request permission. If the instructor approves, they can share the downloadable file with you. Please reach out if you have any further questions.
Unfortunately, Canvas does not currently provide a direct way to export item-level quiz results. Here is the information and workaround based on the available features: Using Quiz Statistics: Canvas allows you to view Quiz Statistics, which provides item-level analytics for quizzes. However, this data cannot be exported directly in a detailed format. Reports for New Quizzes: If you are using Canvas New Quizzes, you can use the Reports feature. This allows you to download analytics for a specific quiz as a CSV file, which might include some relevant details. Exporting Gradebook Data: You can export quiz results from the Gradebook in Canvas by following these steps: Navigate to the Grades section in your Canvas course. Click on the Export button in the top-right corner of the page and select CSV. Open the downloaded CSV file in Excel or any spreadsheet program. This file will include overall scores for all assignments, quizzes, and other graded items but not item-level data. Submitting Feature Requests: Canvas has a New Ideas Page where you can submit feature requests. If item-level quiz result export is critical for your teaching needs, consider submitting this idea so developers can prioritize it for future updates.
Please follow these steps: Use the "Submit Grades to Banner" link located on the left-side menu of your Canvas course. This feature has been tested and works smoothly, allowing midterm grades to be transferred to Banner without issues. If the issue persists after trying this method, please feel free to reach out for further assistance.
The issue occurred because the TA for the course was only enrolled in Section 1 of the course, while you were enrolled in Section 2. As a result, the TA could not access your submissions or see your name in the roster. To resolve this issue, your instructor needed to add the TA to Section 2 of the course. The steps to do this were as follows: Go to the "People" section in Canvas. Locate the TA's name and click on the three dots on the right-hand side of their name. Select "Edit Sections." Choose Section 2 of the course from the drop-down menu. Click "Update." Once these steps were completed, the TA gained access to your submissions and could grade your work.
To address this issue, you can use the "Gradebook History" feature in Canvas, which might contain a record of your previous gradings. Follow these steps: Go to your course in Canvas. Navigate to "Grades." Click on the "Gradebook" dropdown located at the top left of the screen. Select "Gradebook History" from the dropdown menu. This will provide an overview of the previous grades and may help you recover the lost data.
Unfortunately, Canvas does not currently provide a centralized view for all assignment comments in one place. However, instructors can use the Inbox feature located in the left-side menu of Canvas to track comments. By filtering messages for a specific course, it becomes easier to view recent comments without navigating through each assignment individually. Since this is a common need, many instructors submit feature requests to Canvas for a centralized comment view. You might consider visiting the Canvas Ideas page to vote for existing requests or submit your own suggestion. These requests are reviewed by the developers and could be included in future updates.
Each Canvas course has a storage limit of up to 1000 MB. If you are trying to upload large files such as videos, you can use Panopto instead, as it provides almost unlimited storage. "Panopto Video" is accessible via the left-side menu of your course in Canvas. Additionally, your course quota has been increased to 1500 MB to provide some extra space.
If you are not receiving emails for Canvas announcements, it could be due to your notification settings in Canvas. To resolve this issue, follow these steps: Log in to your Canvas account. Navigate to the course where you are experiencing the issue. On the left-hand side menu, click on 'Account.' Select 'Notifications' from the dropdown menu. Ensure that all relevant notifications, particularly for announcements, are set to "Notify immediately." By adjusting these settings, you should start receiving emails for Canvas announcements.
To retrieve the email addresses of students in your class, you can use the following methods: Finding Login IDs in Canvas: Open your course in Canvas. Navigate to the 'People' section on the left-side menu. Here, you can find the students' Login IDs. If you need to see all student Login IDs in the grade roster: Go to 'Grades' on the left-side menu. Click on the three dots next to the "Student Name" column. Select "Secondary info" and then click on "Login ID." The Login IDs will appear under each student's name in the "Student Name" column. Forming Email Addresses: For students in the College of Computing, their email addresses follow this format: LoginID@hawk.iit.edu. For example, if a student's Login ID is "abcd," their email address will be abcd@hawk.iit.edu. Using Canvas Inbox: Canvas provides an "Inbox" tool that allows you to send messages to your students. Though this tool functions like email, it is integrated within Canvas and may not offer the same user experience as external email clients. If you prefer using your own email client and dislike Canvas Inbox, note that direct access to student email addresses via the Class List has been discontinued since Spring 2024. This change may be due to policy updates or system modifications.
The issue seems to be related to the assignment settings in Canvas. Specifically, the "Media Recordings" submission type box is not checked by your instructor. This option is required to enable video submissions. To resolve this issue, please contact your instructor and request them to check the "Media Recordings" box in the Assignment settings. Once this setting is updated, you should be able to upload video documents successfully.
To determine the creation date of a file uploaded to Canvas and verify if it differs from the submission date, you can use specific API calls provided by Canvas Support. The API call retrieves detailed metadata about the file, including its creation date, submission date, and other relevant details. Below are the steps and relevant information based on an example scenario: API Call Details: For a file labeled with Assignment ID 11361, the API response indicates: File was created on: October 17, 2024, at 16:38:51 UTC (2024-10-17T16:38:51Z). File was submitted on: November 7, 2024. This confirms that the creation date is earlier than the submission date. Additional File Information: For another assignment file labeled with Assignment ID 14105, similar API calls can be used to retrieve its creation and submission dates. Canvas Support may assist in running these API calls if needed. Process to Retrieve Data: If you are unsure how to execute these API calls, you can request assistance from Canvas Support by opening a ticket. Ensure you provide assignment IDs or direct links to the files in question for accurate results. Accessing Submission Details: Basic submission details (e.g., submission time) are available in the upper right corner of the SpeedGrader interface for each assignment link in Canvas. However, file creation dates are not directly visible in Canvas and require API access.
The issue seems to be related to a system glitch in Canvas. Here's the resolution process that was followed: Upon investigation, it was confirmed that all your Fall 2024 courses (ECE 218, ECE 311, and ECE 485/585) are published and accessible through the "All Courses" menu on the left side of the Canvas interface. You can navigate there to view and open these courses. However, the courses ECE 311 and ECE 485/585 were not appearing on the dashboard. This is likely due to a technical issue in Canvas. The support team has escalated this matter to Canvas Support to identify and resolve the root cause of the problem. They have acknowledged receiving similar reports from other users. In the meantime, you can continue accessing your courses via the "All Courses" menu.
Canvas displays a maximum of 20 active courses on the dashboard by default. When new courses, such as Spring 2025 courses, are added to your account, they may push older courses off the dashboard if the total exceeds this limit. To ensure specific courses, like your Fall 2024 courses, reappear on your dashboard, you need to "favorite" (star) them. Favoriting a course will prioritize it for display on your dashboard. Here are the steps to favorite a course: Log in to Canvas. Navigate to the "Courses" section in the global navigation menu. Click on "All Courses." Locate the courses you want to appear on your dashboard and click the star icon next to them to favorite them. Once you favorite the desired courses, they will appear on your dashboard even if the total number of active courses exceeds 20.
To investigate and address the issue where students claim their quiz answers were altered after submission in Canvas, follow these steps:
Verify Quiz Settings: Confirm whether the "Shuffle Questions" option was enabled before the exam started. Check if the "Let Students See Their Correct Answers" option was disabled, as this may impact what students see post-exam. Ensure that "Shuffle Answers" was disabled to rule out alignment issues. Review Logs: Access the quiz logs for the affected students by navigating to the "Moderate" tab in Canvas, searching for the specific student, and clicking "View Log." Look for timestamps where discrepancies occurred (e.g., elapsed times mentioned in logs). This can help identify if students revisited questions or changed answers. Collect Evidence from Students: Request detailed examples from students about which questions they believe were altered. Screenshots or descriptions of the discrepancies can be helpful. Review any screenshots or communications provided by students to identify patterns or recurring issues. Consult Canvas Support: Open a ticket with Canvas Support and provide them with all relevant details, including course name, exam title, affected students' information (excluding PII), and a description of the issue. Include any evidence collected from logs or student reports to assist their investigation. Communicate Findings: If Canvas Support confirms that no changes occurred post-submission, communicate this back to the students while sharing log evidence to clarify any misunderstandings. If an issue is identified (e.g., a bug), work with Canvas Support to resolve it and inform affected students of corrective actions. Preventative Measures: Avoid making changes to quiz settings (e.g., randomization) after students have started taking the exam, as this can cause alignment issues. Double-check quiz settings before publishing exams to ensure they align with intended configurations.
If you are unable to access the exam schedule link provided in an email, please follow these steps to resolve the issue: Ensure that you are connected to the IIT-Secure network rather than EDUroam, as this might affect access to certain resources. If you are experiencing a username or password error while trying to log in, visit the Support Desk at DTC in room 540 for a manual password reset or resynchronization. If the issue persists, provide additional details such as the course or assignment name related to the exam schedule and copy-paste the email containing the problematic link. This information will help IT staff investigate further.
To use question banks in Canvas after importing your old tests from Blackboard, you can follow these steps: Import your Blackboard Question Pools into Canvas as Item Banks. Canvas provides a tutorial on how to import these question pools effectively. Ensure that you follow the instructions outlined in the tutorial to complete this process. If you need to switch back to the classic quiz engine to utilize question banks, note that resetting the quiz engine might not always work as expected. The default setting in Canvas may be the "new quiz engine," which does not support traditional question banks directly.
For students using the digital version of an Aspen/Wolters Kluwer casebook, offline access options depend on the platform and device. Here are the available solutions: Mobile App for Smartphones and Tablets: The CasebookConnect app by Aspen/Wolters Kluwer is available for iOS and Android devices, including smartphones and tablets like iPads. Students can download the casebook through this app for offline reading. Tablets with larger screens, such as iPads, may be more suitable for extended reading compared to smartphones. Laptop Access: Unfortunately, Aspen/Wolters Kluwer does not currently offer a dedicated offline desktop application for laptops. Students typically need an internet connection to access the digital casebook on a laptop through a web browser. Some eReaders provide limited offline capabilities, but CasebookConnect generally does not support this functionality. Contacting Aspen/Wolters Kluwer Support: For laptop-based offline access or other specific needs during exams, it is recommended to contact Aspen/Wolters Kluwer support directly. They may be able to provide temporary offline access solutions or workarounds tailored for exam purposes.
To resolve the issue of not being able to share videos in Panopto, please follow these steps: Open your course in Canvas. Navigate to "Panopto Video" on the course's navigation menu. Click on the "Open in Panopto" icon located in the upper-right corner of the screen. On the left-side menu, select "My Folder." Find the video you need to share and click on the share icon at the top of that video. In the sharing settings page that opens, specify who you want to share your video with and save the settings. If these steps do not resolve your issue, please try the following additional troubleshooting steps: Ensure you are using a supported browser (e.g., Chrome, Firefox) and try accessing Panopto from a different browser or device to rule out browser-specific issues. If the problem persists, send a screenshot of the issue in English to your support team so they can escalate it to Panopto Support for further investigation. Alternatively, if sharing through Panopto is not feasible due to technical limitations, you can upload your video to ÀÏÍõÂÛ̳ OneDrive and share the link with those who need access.
The error "Request failed with status code 400" occurs because your course file upload storage limit has been reached. To resolve this issue, the storage limit for your course was extended by an additional 500 MB. To avoid similar issues in the future, it is recommended to upload large files, such as videos and recordings, to the Panopto Video section in your Canvas course. This section, accessible from the left-side menu in Canvas, offers nearly unlimited storage capacity.
The issue occurred because Canvas only displayed the first 20 files in a directory, with no scroll bar or navigation option to access additional files unless searched for directly. The user reported this problem while using Mozilla Firefox on Linux. Upon investigation, it was found that certain Canvas features may not be fully compatible with specific browsers like Firefox. To address the issue, the following steps were recommended: Switch to using Google Chrome, as it is more compatible with Canvas features. Clear the browser cache and cookies to ensure proper functionality. Interestingly, before any changes were made on either side, the files began appearing correctly in all browsers (Firefox and Chrome on both Linux and Windows). This led to the conclusion that the problem might have been a temporary database glitch that resolved itself without intervention.
The issue arises because all LAW course evaluations will only be available during the scheduled period from November 18 to December 1. If you attempt to access them outside of this timeframe, you will see an error message stating, "You have no open Course Evaluations at this time." Please wait until the evaluations open on November 18 to complete them.
The course was excluded from the end-of-term evaluations because the class start and end dates in the system were set before the evaluation launch date, which was November 11. As a result, you did not receive a link to evaluate this course.
The course in question is a Coursera course, which is why it does not appear in Canvas. If the course is supposed to be available on Canvas, the course code needs to be updated by your department's course scheduler. Please contact your department course scheduler to confirm and address the course's availability in Canvas.
This issue occurs when submissions are not accessible through the gradebook but can still be downloaded as a zip file. To resolve this, follow these steps: Access SpeedGrader: Navigate to the Grades section in Canvas from the left-side menu. Locate the assignment in question. Click on the small icon that appears in the corresponding cell for each student submission. This will open SpeedGrader, where you can review and grade submissions. Review Submissions: In SpeedGrader, download the student's submission to your computer for review. After reviewing, return to SpeedGrader and input the grades directly. Check Assignment Settings: Verify the assignment settings to ensure all submissions are accounted for. For example, in this case, it was confirmed that 22 out of 25 submissions were graded, leaving three pending.
The issue occurred because the assignment was set as a group assignment in Canvas. In group assignments, only one student per group can submit on behalf of the entire group. This is why you were able to see only a limited number of submissions, corresponding to the number of groups in your course. To resolve this issue, you can recreate the assignment and ensure that the "This is a Group Assignment" option is not checked. It appears that you have already created a new version of the assignment, so this should address the problem.
Unfortunately, Canvas does not provide a direct way to export rubric grades along with their criteria and comments. However, a workaround is available using a Google Chrome Extension called "Canvas Mods (Basic)". This tool, created by a member of the Canvas community, allows you to export assignment submission scores along with rubric criteria scores and comments. Here are the steps to follow: Install the "Canvas Mods (Basic)" Chrome Extension from the Chrome Web Store. Navigate to your Canvas course and open the assignment you graded using the rubric system. Use the extension to export the rubric data, which will include detailed feedback such as criteria scores and comments.
Students lose access to course materials in Canvas based on the course end date set in the course settings. After the course end date, students can only view the course in a "read-only" format unless the "Restrict students from viewing course after course end date" option is enabled. If this option is enabled, students will no longer be able to access the course, and it will disappear from their Canvas dashboard. To check or modify the course end date: Open your Canvas course. Navigate to Settings on the left-side menu. Go to the Course Details tab at the top. Scroll down to find the start and end dates for the course. If you want students to retain access for a longer period (e.g., into January), you can extend the end date by modifying it in the settings. If you are unable to change this setting, contact your institution's Canvas administrator for assistance.
To resolve the issue with uploading your final exam assignments on ExamSoft, follow these steps: Provide Course and Exam Details: Ensure you specify the courses and exams for which you're facing the upload issue. For example: Privacy and the Constitution (410-81) – Fall 2024, Professor Peter Hanna Comparative Law (430-01) – Fall 2024, Professor E. Harris Verify Upload Status: Check if one of your exams has already been uploaded successfully. For example, in this case, the "Fall 2024-Privacy and the Constitution-Hanna" exam was uploaded successfully on 12/03/24 at 12:41 PM. Alternative Submission: If you're unable to upload an exam (e.g., "2024-Comparative Law-Harris"), email the exam file directly to the appropriate email address, such as exams@kentlaw.iit.edu. Provide Additional Information: If requested, share details about how you access ExamSoft within Canvas. For example: Is there a specific assignment set up for this tool? What are the steps you take to access ExamSoft? Provide screenshots of any error messages encountered. Contact Support: If further assistance is needed, reply to the support email or reach out to the designated helpdesk team for additional guidance.
In Panopto, personal folders are typically created for students when a specific Panopto assignment is set up for their course. If you do not currently see your personal folder, it may be because there is no assignment linked to it yet. Here are the steps and considerations: Assignment Setup: Once the assignment is properly configured in Canvas or by your instructor, you will gain access to your personal folder. This folder is designed for storing and sharing videos securely, ensuring that only designated individuals (e.g., your professor and TAs) can view them. Temporary Solution: Until your personal folder is available, you can store your video in the course folder and share the link directly with your professor and TAs. However, be cautious, as storing videos in the course folder might make them accessible to other students unless specific permissions are applied. Instructor Confirmation: Double-check with your instructor to ensure that the Panopto assignment is set up correctly to align with course requirements. If other students have access to personal folders, it could be due to their roles (e.g., as a TA) granting them additional privileges.
The issue with Canvas displaying comically large icons and an off layout in Firefox may be caused by browser-related problems. To resolve this, you can try the following steps: Clear your browser's cache and cookies, then restart the browser. Disable any extensions that might interfere with the website's functionality. Check for updates to Firefox or reinstall the browser if necessary. If these steps do not resolve the issue, consider using an alternative browser, such as Microsoft Edge or Google Chrome, where Canvas is functioning correctly.
Unfortunately, students cannot be enrolled in a Canvas course if their account is not listed in the institution's Student Information System (SIS), such as Banner, or if their institutional email account is no longer valid. This policy is in place to avoid conflicts with the SIS. To resolve this issue, it is recommended to contact the Office of the Registrar at registrar@iit.edu for further assistance. They may be able to provide guidance or alternative solutions for adding the student to the course.